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Frequently Asked Questions (FAQ's)

Welcome to The Garage Gizmo.

We're here to assist you in your journey to find the best garage-related products. Please explore the sections below to find answers to common questions you might have.

Order Process

Returns

Shipping & Delivery

After Placing An Order

Authorized Dealer

What happens after I place an order?

Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within 4-5 business days.

Missing Tracking Email?

Our products typically ship within 4-5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at support@thegaragegizmo.com or via our Contact Us page for assistance.

Shipping Time

Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.

What is your return policy?

We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase.

Damaged or Defective Items

If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.

Where to Find the Full Return Policy?

You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.

Is there a shipping fee?

Free shipping is included on all orders within the continental United States. Some oversized items like vehicle lifts or large cabinet systems may incur additional freight charges.

Can I track my order?

Yes. Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.

What should I expect after placing an order?

Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.

Shipping Timeframes

Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.

Inspecting Your Delivery

Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.

Missing Parts or Damaged Deliveries

Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to support@thegaragegizmo.com.com. We will then contact our suppliers to facilitate the replacement of damaged items.

Are you an authorized dealer for your products?

Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.